Refund policy
When and how you can get a refund for a Swamp Dragon subscription.
Last updated:
We want you to be happy with Swamp Dragon. The Free plan includes the full editor, every motion graphic and effect, and every export format, so you can try it before paying. If a paid plan isn't right for you, here's how refunds work.
#Summary
| Situation | Refund |
|---|---|
| Charged twice, or charged after cancelling | Full refund of the incorrect charge |
| A core paid feature doesn't work on your supported computer and we can't fix it | Prorated or full refund, at your choice |
| Upgrade within a billing period | No separate refund of the prorated upgrade charge, except where required by law. |
| Cancel future renewals | Your plan remains active until the end of the paid period. Contact billing about any refund request. |
| Plugin or skill bought on the market | Email billing with your order number to request a refund. Swamp Dragon reviews market purchases individually, subject to your statutory rights. Market refunds are issued by Swamp Dragon and deducted from the creator’s next monthly payout. |
#How to request a refund
Email us
Write to billing@swampdragon.app from the email address on your account.
Include the details
Your receipt or order number and, optionally, why it didn't work out — it helps us improve.
Get your refund
Approved refunds go back to your original payment method; banks usually show them within 5–10 business days.
#What happens after a refund
- Your plan returns to Free right away.
- Your recordings, projects and exports are not affected — they're on your computer.
- Free limits apply again: 2-minute recordings, a watermark on new exports, and Free skills only. Edits that paid skills already made stay in your projects.
#Cancelling instead
If you just want to stop future charges, cancel from the customer portal link in your receipt. You keep your plan until the end of the period you've paid for, and you won't be charged again.
#Chargebacks
Please contact us before disputing a charge with your bank — we can usually resolve it faster. If a chargeback is filed, the related plan may be suspended while it's reviewed.
#Abuse
We may decline refunds where there's clear abuse, such as repeated buy-and-refund cycles.
#Your legal rights
This policy does not limit any rights you have under applicable consumer law.
#Contact
Billing questions: billing@swampdragon.app · See also Billing and the terms of service.